Terms and Conditions

These service terms govern your access to and use of the Sunrise Casino website, your player account, games, promotions, payment services, and related features. By registering, logging in, depositing, playing, or otherwise using the platform, you agree to these conditions of use. This page explains the main rules, rights, and responsibilities that apply when you use the site so everyone understands what to expect.

Who may use the platform

Sunrise Casino is intended for adults only. You must be at least the legal gambling age in your place of residence to open an account or place wagers. It is your responsibility to confirm that online gambling is lawful where you are located before registering or making a deposit.

Sunrise Casino may restrict access to the service in certain countries or regions, and some games, features, payment methods, or promotions may not be available everywhere. If you are physically located in a jurisdiction where access is prohibited, you must not use the site.

Account registration

To use most features you must create an account and provide current, accurate information during registration. Accounts must be registered in the name of the person who will use them. You may only create and use the number of accounts permitted by Sunrise Casino; creating multiple accounts without authorization may lead to restrictions or account closure.

We may require additional information or documentation if needed to confirm your identity, age, address, or payment methods. If you cannot complete the registration requirements, you may be prevented from using some or all services.

Identity checks and verification

To protect players and meet legal obligations, Sunrise Casino may ask for documents or information to verify:

• identity and date of birth
• residential address
• ownership of payment methods
• source of funds where applicable

Verification requests are a normal part of using the platform. You agree to provide accurate documents promptly when requested. Until verification is complete, deposits, withdrawals, and gameplay may be limited or suspended.

Use of the player account

You are responsible for maintaining the confidentiality of your login details and for all activity under your account. Do not share, sell, or transfer your account or login credentials to anyone. Accounts may not be used on behalf of another person.

If you suspect unauthorized access, contact support immediately. Sunrise Casino is not responsible for losses arising from compromised account credentials where you have not followed security guidance.

Deposits, withdrawals, and balances

Sunrise Casino accepts a range of payment methods, including AstroPay Card, Bitcoin, MasterCard, Neteller, Skrill, Visa, and eZeeWallet. Available payment options may vary by location and may change over time.

We support the following currencies: Australian dollar, Bitcoin, Canadian dollar, euro, New Zealand dollar, United States dollar, and South African rand.

Payment processing times, minimum and maximum limits, and fees depend on the method selected and on compliance checks. Withdrawal requests may be reviewed and processed only after any required verification steps are complete. A minimum withdrawal amount of $100 applies to cashouts. Withdrawal approval and payment timing may be affected by additional identity checks or third-party delays.

Sunrise Casino may temporarily hold, freeze, or return transactions where there are concerns about fraud, money laundering, or a breach of these rules.

Bonuses and promotions

Promotional offers, free spins, and deposit bonuses are subject to separate bonus terms in addition to these site terms. Examples of typical bonus conditions include eligibility requirements, wagering requirements, time limits, eligible games, and maximum conversion rules.

Current examples:

• The "200% Welcome Bonus" may be offered as a deposit match up to $1,000, with a 30x wagering requirement on bonus funds, a minimum deposit of $30, and activation that may be automatic upon qualifying deposit.
• Eligible games for the welcome package typically include slots and keno, which contribute 100 percent toward wagering at the stated rate. Table games and video poker may contribute but often at different wagering multiples, commonly 60x. Live casino games and certain table games are usually excluded from contribution and may be prohibited when using bonus funds.
• Some packages may include a separate offer of 250 free spins, subject to its own crediting and expiry rules.

All bonuses:

• may be non-sticky (bonus funds removed on withdrawal while winnings become cashable after meeting requirements),
• may not be combined with other offers unless explicitly allowed,
• may have expiry dates and game restrictions,
• may require manual redemption through the cashier in some cases.

Any attempt to abuse bonuses, use multiple accounts to claim the same promotion, or otherwise circumvent bonus terms may lead to forfeiture of winnings, suspension, or account closure. Always review the specific bonus terms before participating; the specific offer terms take precedence for that promotion.

(See our full Bonus Terms for details.)

Game availability and service access

Sunrise Casino aims to offer a wide selection of slots, table games, video poker, live dealer games, and specialty titles. Availability depends on software providers, licensing, your location, and device compatibility.

Any game, feature, or promotion may be added, removed, suspended, or modified at any time for operational, regulatory, or technical reasons. Scheduled maintenance, software updates, or unexpected technical issues can also affect access. Where practical, we will provide notice of planned maintenance, but we do not guarantee uninterrupted access.

Fair play and prohibited behavior

You agree to use the site lawfully and honestly. Prohibited conduct includes, but is not limited to:

• using the platform for unlawful purposes
• providing false information during registration or verification
• collusion, fraud, or manipulating games, outcomes, or systems
• using bots, scripts, or unauthorized software to automate play
• chargeback abuse or reversing legitimate transactions without cause
• sharing your account or allowing someone else to play on your behalf

If we reasonably suspect prohibited behavior, Sunrise Casino may restrict play, withhold bonus credits or winnings, and investigate further.

Restricted conduct and operator rights

Sunrise Casino reserves the right to refuse service, limit bet sizes, suspend access to specific games, pause promotions, withhold payouts temporarily, or close accounts where it reasonably believes these terms have been breached or where verification is incomplete. Actions taken will be proportionate and aimed at protecting player funds, the integrity of the platform, and compliance with legal and regulatory obligations.

Where an account is closed for breach of rules or fraudulent activity, any related funds may be withheld pending investigation.

Errors, mistakes, and technical issues

Technical errors can occur — this includes display mistakes, incorrect balances, malfunctioning games, or misapplied promotional credits. Sunrise Casino will correct obvious mistakes and take reasonable steps to address errors in a fair manner.

If you notice a clear error, report it to support promptly. We may reverse or void transactions that result from mistakes and will aim to explain any corrective actions taken.

Responsible gaming and player protection

Gambling should be entertainment, not a way to earn income. Sunrise Casino supports responsible play and offers tools and limits to help manage activity, such as deposit limits, session reminders, cooling-off periods, and self-exclusion options. If you feel play is becoming problematic, stop using the account and contact support or seek independent help.

For information and resources on staying in control, visit our Responsible Gaming page.

Intellectual property

The website design, text, graphics, logos, software, and other original content are owned by Sunrise Casino or licensed to us. You may view and use material for personal, noncommercial purposes only. Copying, republishing, distributing, or commercially exploiting site content without prior written permission is prohibited.

Third-party providers and linked services

Some games, payment services, and technical functions are provided by third parties. Software providers we work with include well-known studios such as Ainsworth, Amatic Industries, Betsoft, Bgaming (Softswiss), Booming Games, Booongo, Endorphina, Evolution Gaming, Evoplay, Microgaming (Apricot), NetEnt, Pragmatic Play, Playtech, Playn GO, Yggdrasil, and others. Third-party providers have their own operational limits, and Sunrise Casino is not responsible for providers’ actions or downtime.

The site may include links to other websites. Linked sites are not under our control and have separate terms and privacy practices.

Limitation of liability

Except where required by applicable law, Sunrise Casino is not responsible for losses, damages, or costs arising from:

• interrupted or failed access due to network issues, device incompatibility, or third-party failures
• delays caused by verification checks or payment providers
• lost data or interrupted sessions
• actions of other users or third parties
• force majeure events beyond reasonable control

This limitation is intended to be fair and does not remove obligations required by consumer protection laws.

No guarantees

The site, games, and services are provided on an "as is" and "as available" basis. We do not guarantee continuous, error-free service or that every feature will remain available. Players accept the inherent risks of online services when using the platform.

Changes to these terms

Sunrise Casino may update these site terms from time to time. The latest version posted on this page will apply from its publication date unless stated otherwise. It is your responsibility to review the terms periodically; continuing to use the platform after changes means you accept the updated terms.

Related policies

You should also review related policies for full context and important details, including our Privacy Policy, Bonus Terms, Anti–Money Laundering and Know Your Customer policy, Cookie Policy, and Responsible Gaming resources. These documents work together with these service terms to explain how the platform operates and how we protect players.

Contact information

If you have questions about these conditions, your account, or any decision made under these terms, contact our support team via the support section of the site, live chat, or email at support@sunrisecasinos.com. We aim to respond promptly and provide clear guidance.

These rules are in place to create clear expectations and a fair environment for all players. By using Sunrise Casino you accept these conditions and agree to play responsibly while following the platform rules.